We have been silent on our blog and social media since the end of 2019. This has been due to us working diligently to provide our customers with the best service possible. Over the past few months we have been reorganizing our paperwork processing procedure and working on our Customer Cloud. These steps have been taken to help provide better and more efficient customer service to our customers.
We were preparing on our first blog post since being back as an announcement for the release of our customer cloud. While the launch of our cloud is still a bit in the future, we want to show our presence on social media to discuss the current events effecting our world right now.
While the world is currently living in an unknown territory, there is a blanket of fear and anxiety taking over. Each of us are moving into this unknown, taking each day at a time. Many people are hunkering down and working from home. But, people who are a part of the service industry are still out in the world trying to provide service and comforts of a life we are all used to living.
Here at IFS, we are a part of that service industry. We understand that we provide a vital service to hundreds of facilities across Northern California. We are a 24/7 company that is here to support the fire and life safety of all of our customers.
Our goal is to be able to provide that support unless we are told by NFPA and/or our Governor that we need to shut down. In order to continue to be there for all of your fire alarm and fire sprinkler needs we are working diligently to keep our employees as safe as possible.
We have implemented new safety protocols to ensure that our employees:
- Do not come to work if they are experiencing the following symptoms:
- Fever, cough, shortness of breath, stuffy nose, sneezing, sore throat
- Do not have physical contact with each other or our customers. This includes handshakes, high fives, fist bumps, and hugs.
- Keep 6ft distance between customers and coworkers.
- Wash their hands before and after interaction with customers and coworkers.
- Use the following items when necessary:
- Booties, mask, and respirators.
We also understand that you all are putting your own safety protocols in place. When speaking with our scheduler please let us know what protocols you would like us to follow when we are on your property. We will be putting these notes into our schedule for our technicians to follow. We have also asked our technicians to check in with the property’s contact person when they arrive on site to ask if there are any additional requirements that they need to adhere to.
Here at IFS we know that we will get through this as a company and as a country. Let’s all do our best to work together and be understanding during this time of stress.
-The IFS Team